Yogyakarta, March 4, 2026 - The Faculty of Law of Universitas Gadjah Mada (FH UGM), through the Center for Legal Consultation and Assistance (PKBH) together with Radio Republik Indonesia (RRI) Pro 2 Yogyakarta, successfully conducted a legal outreach broadcast titled "Santai Siang: Consumer Dispute Resolution Through BPSK", in providing insight to the public regarding consumer dispute resolution. Lasting for 38 minutes, this broadcast highlighted issues of consumer protection that occur in everyday shopping activities.
Featuring Annisa Syaufika Yustisia Ridwan, S.H., M.H. as a Lecturer of Civil Law at the Faculty of Law UGM and Dr. Edy Wijayanti, S.E., M.H.Kes. as a Member of the Panel of the Consumer Dispute Settlement Agency (BPSK) of Yogyakarta City, the discussion on consumer dispute resolution took place comprehensively and coherently with a focus on consumer protection and consumer dispute resolution. Both speakers emphasized that consumer disputes are very likely to occur in everyday life. Some examples include vehicle parking, e-commerce shopping, and transactions in banks. e-commerce, hingga bertransaksi di bank.
Meanwhile, in relation to the role of BPSK in consumer disputes, Dr. Edy Wijayanti, S.E., M.H.Kes. also explained the procedures for dispute resolution at BPSK that can be implemented in each province in Indonesia. A number of strategic steps have also been taken to optimize this process, for example through the drafting of a Regional Regulation (Raperda) related to consumer protection in the Special Region of Yogyakarta. In addition, the methods of consumer dispute resolution were also explained, which consist of conciliation, mediation, and arbitration.
On the other hand, Annisa Syaufika Yustisia Ridwan, S.H., M.H also highlighted the importance of anticipatory efforts in transactions and their correlation with the role of BPSK. This is a crucial step to ensure that the transaction process between buyers and sellers runs smoothly and avoids potential disputes. In the closing session, Annisa Syaufika also conveyed a message to consumers and business actors on e-commerce platforms, “My hope is that consumers become more aware of their rights with the existence of BPSK in accordance with the mandate of the Consumer Protection Law (UUPK). The existence of BPSK has increased access to justice for consumers.”
The implementation of this legal outreach activity is a concrete action of community service that aligns with the Tri Dharma of Higher Education in the field of community service. The implementation of community service through this outreach is a form of direct contribution to the implementation of the Sustainable Development Goals agenda, particularly SDG Point 4 on Quality Education through the implementation of outreach on digital platforms, Point 16 on Peace, Justice and Strong Institutions through the optimization of the function of BPSK as a dispute facilitator, and Point 17 on Partnerships for the Goals through inter-institutional cooperation to ensure that the dissemination of information spreads widely and provides insight. SDGs, terkhusunya pada SDGs Poin ke-4 tentang Pendidikan Berkualitas lewat pelaksanaan penyuluhan pada platform digital, Poin ke-16 tentang Perdamaian, Keadilan dan Kelembagaan yang Tangguh lewat optimalisasi fungsi BPSK sebagai pihak fasilitator sengketa, serta Poin ke-17 tentang Kemitraan untuk Mencapai Tujuan lewat kerjasama antarinstansi guna memastikan penyebaran informasi tersebar secara luas dan memberikan wawasan. Selain itu, edukasi kepada masyarakat mengenai hak-hak konsumen dan mekanisme penyelesaian sengketa juga berkontribusi pada Poin ke-12 tentang Konsumsi dan Produksi yang Bertanggung Jawab. Melalui penyuluhan ini, masyarakat diharapkan semakin memahami hak serta kewajibannya dalam aktivitas ekonomi sehari-hari sehingga tercipta hubungan perdagangan yang lebih adil, transparan, dan berkelanjutan.
Author: Benediktus Concilio Sinaga (PKBH FH UGM)
